When Receiving Your Product

Before signing the shipping report, check the box of your product for any damage or problem. If for any reason there is any damage or defect, or if there is an opening in the band of the parcel, please return your box with the request to keep a report to the cargo officer without signing any documents related to the delivery. If you fulfill this obligation, your new products will be sent to you immediately. We are not responsible for the damage or deficiency of the products in the case of receipt of the products whose boxes are damaged or whose contents are claimed to be missing. Please report this situation as soon as possible in writing to info@dropbyorganics.com or verbally to our phone number 0 (212) 909 11 55, together with the contract number.

Our Customer Service

You can contact us at 0 (212) 909 11 55 from anywhere in Turkey to get information about all your questions about your orders and products, or you can request support by filling out our contact form.